• Arizona
  • Thursday , Feb 1 , 2018

Area Info

San Tan Valley Area Information

2 minutes reading time (482 words)

What Epcor is Doing to Address Concerns

Water Pressure Concerns

Customers are reporting low water pressure at their homes. Rest assured, EPCOR’s team is actively looking into this and we’re prioritizing calls where water pressure is dipping below 20 psi. ​

Here’s what we’re doing: Our engineering team is reviewing the entire system to determine customer usage patterns and system capacity. We’ve identified several booster stations that aren’t properly sized to accommodate water demand, and we’re establishing zones to manage pressure. Infrastructure work will be needed to put permanent solutions in place, and that’s going to take time. ​

Here’s where we need your help: If your water pressure is low, call customer service at 480-987-9870. We need as much information as possible – location, the time of the issue, how bad was the pressure. With that information, we can put a pressure logger in place and record the pressure for a week or two so that we can better pinpoint the issue and how to resolve it.​

Preventing Against Sewer Overflows

We’ve identified many of the same concerns that the Arizona Department of Environmental Quality (ADEQ) previously did. Our team is evaluating the facilities to determine the best solution for both the short- and long-term, prioritizing safety and customer service concerns.

Sanitary sewer overflows are a critical priority. The engineering evaluation will identify short- and long-term priorities for the system, and our operations team is working on immediate changes that can be made.

For example, Johnson Utilities utilizes 36 different lift stations to move wastewater through pressurized pipelines to different treatment facilities. During a recent lift station overflow, we discovered that the valves controlling the flow of the wastewater were not operating and that there were no air relief valves on the five-mile force main. We temporarily bypassed the system to make those immediate repairs.

Customer Service and Billing

EPCOR’s Director of Customer Operations and our Customer Care specialists are working directly with the Johnson Utilities team to address any billing or service concerns that are received, and we’re reviewing processes that are currently in place to determine what improvements should be made.​

Your Bill for Service: EPCOR is Interim Manager, but your bill for service will still come from and is due to Johnson Utilities because it remains a separate legal entity. EPCOR has direct oversight of the utility’s finances and will ensure that your bills and payments are processed appropriately.

Contacting us and Reporting Service Issues: Johnson Utilities provides your service, under EPCOR’s management and direction. To contact customer service or report a service issue, please call:

  • 24/7 Bill Payment: 1-844-567-2502
  • Online: www.johnsonutilities.com
  • Customer service & billing inquiries: 480-987-9870
  • Emergencies: 480-987-9870 (press 6) or 480-887-0648

 

 

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