• Arizona
  • Thursday , Feb 1 , 2018

Area Info

San Tan Valley Area Information

3 minutes reading time (694 words)

Johnson Utilities addresses customer complaints, other issues

Johnson Utilities addresses customer complaints, other issues

Greene said the company brought back two wells to the water line last month. A third well is scheduled for next month.

"From what we understand with our customers is that it has fixed some of the water pressure issues that they were feeling, the spotty water pressure," explained Greene.

One of the wells was closed for a few years due to nitrate levels.

High nitrate levels, according to ADEQ, could be dangerous to drink.

Greene said that's no longer an issue because the company now has water treatment equipment that filters the water.

The Arizona Department of Environmental Quality director Michael Cabrera said inspectors have been out to Johnson Utilities 11 times so far this year and issued seven notices of violations that range from odor to sewer overflow to low water pressure issues. ADEQ also fined the company $10,000. Each notice has multiple violations. None of the notices, according to ADEQ have been closed.

ADEQ also reported Johnson Utilities has the most number of environment violations out of any company in the state and that it's been that way since 2012. ADEQ representatives clarified Johnson Utilities is cooperating and putting forth an effort to correct its ADEQ violations.

"If a problem comes up, this utility immediately works on it and sometimes it doesn't look like an immediate fix, because the fix takes time," explained Greene. "I think the concern would be if people threw their hands up and that's not what this company is doing."

"We continue to urge our customers to let us know if there are issues with their water pressure or their water quality because that is something the company takes very seriously," she added. "We want to let them know we're here and we will continue to hear their problems and do everything we can to continue to work on them.

However, the Arizona Corporation Commission doesn't think Johnson Utilities can handle all the problems.

Last week, the ACC appointed a third-party, EPCOR, to temporarily manage Johnson Utilities to help clean up its act. The contract is not official yet but could be soon.

It's a move Johnson Utilities doesn't agree should happen.

"At this point, Johnson Utilities still feels an interim manager is not warranted and we're not closing down our options on legal remedies to that end," explained Greene.

On Tuesday, ADEQ and Johnson Utilities also wanted to clear up misconceptions about the future of Johnson Utilities wastewater treatment plant.

Johnson Utilities applied for an ADEQ permit to build a new retention basin, but it's not to expand the facility.

Greene said the plan to shut down the wastewater treatment plant is moving forward.

She explained the permit is the first step in the process and must be done before the company can build a new wastewater treatment facility that will be enclosed.

"Some customers have experienced some odor concerns so what we're doing is building a new system that will help cut down on that," said Greene.

To learn more or get questions answered in person about the permit process, ADEQ is holding several public comment meetings Wednesday and Thursday.

ADEQ's schedule is below:

  • 12 p.m. | Wednesday, August 8 | Florence Library and Community Center | 778 N. Main Street, Florence, AZ 85132
    5:30 p.m. | Wednesday, August 8 | Florence Library and Community Center | 778 N. Main Street, Florence, AZ 85132
    12 p.m. | Thursday, August 9 | Central Arizona College San Tan Campus | 3736 E Bella Vista Rd, San Tan Valley, AZ 85143
    5:30 p.m. | Thursday, August 9 | Central Arizona College San Tan Campus | 3736 E Bella Vista Rd, San Tan Valley, AZ 85143

As for billing issues, Greene said Johnson Utilities launched a new website in June with what she called a better online billing system that "should help cut down the wait time" for customers who are trying to call the company with concerns about their bills.

Font size: +
Bribery trial: Prosecutors won't retry Pierce, oth...
FBI warns of cyber crimes after AZ man accused of ...

Related Posts



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, 13 July 2020
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://santanvalley.com/

Stay Connected

Pan de Vida Foundation

Pan de Vida Foundation

Queen Creek, Maricopa County
Paladin Sports Outreach

Paladin Sports Outreach

San Tan Valley, Pinal County
Leading Edge Academy

Leading Edge Academy

San Tan Valley, Pinal County
Any Payment Solutions

Any Payment Solutions

San Tan Valley, Pinal County
J.M. Kuhstoss Remodeling Pros

J.M. Kuhstoss Remodeling Pros

San Tan Valley, Pinal County
Florence Unified School District

Florence Unified School District

Florence, Pinal County
San Tan Valley Publications

San Tan Valley Publications

San Tan Valley, Pinal County
No More Stink

No More Stink

San Tan Valley, Pinal County

Daily News

Wait a minute, while we are rendering the calendar

Upcoming Events

14 Jul
San Tan Leads
07.14.2020 7:30 am - 9:00 am

San Tan Leads is a one person per industry...

16 Jul
Banner Children’s Health Mobile
07.16.2020 9:00 am - 5:00 pm

Banner Health provides health services to...

18 Jul
San Tan Valley Democrats Meeting
07.18.2020 10:00 am - 12:00 pm

Lynsey Robinson, Esq. is the featured speaker...

20 Jul
Veteran's Assistance
07.20.2020 9:00 am - 6:00 pm

Veteran Assistance services are available...

20 Jul
Blood Drive at San Tan Valley Veterans Center
07.20.2020 9:00 am - 2:00 pm

The Joe Foss American Legion Post 97 is hosting a...


Advertise your business to hundreds of thousands of potential customers, while supporting your local news resource at the same time. Our Partners help us provide you with services and information to help keep you informed.

Become A Partner

Follow Us

Our San Tan Valley Community Keeps Growing!

San Tan Valley News

Volunteers Needed Wednesdays

Jul 06, 2020 Hits:1588

Twitter Feed

TRAFFIC ALERT from @PinalCSO Arizona Farms Rd. and Hwy 79 closed for the next several hours due to vehicle collis… https://t.co/9YdsifPStH
Reducing capacity to 50% or less at restaurants is @dougducey latest request to help #slowthespread #covid19
Safer at home. If not home you're safer outside, and if not outside safer where there are few people. @dougducey #maskupaz

About SanTanValley.com

About SanTanValley.com