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Customer Update from Epcor

Customer Update from Epcor

We recognize that the past months have been challenging. We’re focused on the road ahead and the critical work that needs to be done to address operational and infrastructure issues and to ensure clean, safe, reliable service. We do not take this responsibility lightly.

First and foremost, EPCOR is committed to being a good neighbor, a community partner, a quality employer and provider of clean drinking water that meets or exceeds all quality standards. For Johnson Utilities customers, our immediate priorities are:

  • Ensuring all drinking water meets or exceeds all drinking water standards.
  • Putting proper safeguards in place to prevent future sewer overflows.
  • Addressing water pressure concerns.
  • Ensuring that Johnson Utilities customers get fair and accurate bills.

We have the operational, engineering and customer service expertise to make a difference. Team members from EPCOR’s Operations, Engineering, Environmental Compliance, Human Resources, Health & Safety, Customer Service and Public & Government Affairs groups are partnering and collaborating with Johnson Utilities’ employees and we appreciate your patience as we tackle the important work ahead.

We’re identifying immediate improvements that can be made in the first 3-6 month, as well as planning for longer-term improvements all focusing on safety and customer service issues. Some changes can be made quickly, while long-term infrastructure solutions will take a little longer. We know it’s not easy, but we’re asking for your patience.

The bottom line is this – we’re focused on getting in there and making a difference.

To contact Epcor or report any issues, please call:

  • 24/7 Bill Payment: 1-844-567-2502
  • Online: www.johnsonutilities.com
  • Customer service & billing inquiries: 480-987-9870
  • Emergencies: 480-987-9870 (press 6) or 480-887-0648
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