UPDATED: Water Pressure Issues? - SanTanValley.com

UPDATED: Water Pressure Issues?

Water Pressure Issues
UPDATED: Water Pressure Issues?

At of 3:52PM June 1, 2018, Johnson Utilities posted the following message on their Facebook page.


Johnson Utilities is happy to report that the Hardison Well has been returned to service as of 2 pm 6/1/2018. Special thanks to our contractors who worked tirelessly over the past 48 hours to return this well to service. As the water system pressure begins to increase, some customers may experience discolored water due to increased turbidity. This temporary condition should be resolved by Sunday. We would like to thank our customers for their patience and understanding during this time.

Johnson Utilities is continuing to perform system improvements to increase capacity and improve reliability this includes additional source wells and treatment facilities. Once again thank you for your patience and understanding.


The Copper Basin HOA & the Johnson Ranch HOA have sent out communication to their residents regarding water pressure issues in their communities. 

The Copper Basin HOA released a letter to its residents informing them that the main water line in the area is being turned off for at least 3 days.

The Johnson Utilities well is down to 33% capacity at this time.

Johnson Utilities reports that a pump company is working on the issue 24/7 to address the situation.

Johnson Utilities is also stating that a new main line will be installed within the next two months, which should help with the current water pressure problems.

Letter posted on Facebook by local San Tan Valley Resident Christian Ball


The Johnson Ranch HOA notified their residents that Johnson Utilities had reported that one of their pumps went out last night (May 29) and that they are working diligently to make the repair and restore water pressure. 

Johnson Utilities also posted the below message on their website May 30, 2018


Johnson Utilities, L.L.C. is advising its customers that late last night a key well motor failed resulting in the well going offline. As a result, a well drilling company is already on-site pulling the old well for replacement. During this activity, a new replacement well motor is being located.

Johnson Utilities expects the situation to be resolved within 24-hours and its operating pressure to return to normal. In the meantime, let’s see if you can implement any of the following conservation tips:

  1. Irrigate every other day or every third day. Water your summer lawn once every three days and your winter lawn once every five days.
  2. With a broom, dry clean your driveways and walkways instead of using the hose.
  3. When washing dishes by hand, don’t let the water run. Fill one basin with wash water and the other with rinse water.
  4. Soak pots and pans instead of letting the water run while you scrape them clean.
  5. Wash your fruits and vegetables in a pan of water instead of running water from the tap.
  6. Keep a pitcher of drinking water in the refrigerator instead of running the tap. This way, every drop goes down you and not the drain.
  7. When doing laundry, match the water level to the size of the load.
  8. Shorten your shower by a minute or two and you’ll save up to 150 gallons per month.
  9. Time your shower to keep it under 5 minutes. You’ll save up to 1,000 gallons per month.
  10. If your toilet flapper doesn’t close properly after flushing, replace it.
  11. Plug the sink instead of running water to rinse your razor and save up to 300 gallons a month.
  12. Turn off the water while washing your hair and save up to 150 gallons a month.
  13. Take 5-minute showers instead of baths. A full bathtub requires up to 70 gallons of water.
  14. One drip every second adds up to five gallons per day! Check your faucets and shower heads for leaks.
  15. While you wait for hot water, collect the running water and use it to water plants.
  16. Avoid recreational water toys that require a constant flow of water.
  17. Run your washer and dishwasher only when they are full. You can save up to 1,000 gallons a month.
  18. Collect water from your roof by installing gutters and downspouts. Direct the runoff to plants and trees.
  19. Adjust your lawn mower to the height of 1.5 to 2 inches. Taller grass shades roots and holds soil moisture better than short grass.
  20. Check your sprinkler system frequently and adjust sprinklers so only your lawn is watered and notmthe house, sidewalk or street.
  21. Water only when necessary. More plants die from over-watering than from under-watering

Any customers who are experiencing issues with water pressure are encouraged to contact Johnson Utilities at 480-987-9870.  If you do not receive a resolution you are pleased with, you may also file a complaint with the Arizona Corporation Commission, under Docket #: WS-02987A-18-0050 here.