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Clerk of the Superior Court: Notice to the Public

For many of the counties the emails were retrievable. Unfortunately, here in Pinal we were informed that they were not. If for any reason you were sending my office an email Wednesday from 1:15 p.m. until 3:00 p.m. in all likelihood it was not received. Here is a portion of the explanation we received and I wanted to share it with you:

"The AOC experienced a sudden software failure on one of the main servers that provides e-mail services for courts. Most courts had their mail services fail over to a backup server and did not experience any interruption in service. Unfortunately, the failover was not completely successful for courts in Pinal and Yuma Counties, necessitating a rebuild and restore effort back to the most recent backup taken at 1:15 PM on 7/15/15.

As a result, all e-mail delivered between 1:15 PM and 3 PM for both counties was un-recoverable and will not appear in mailboxes, even if it was opened and read prior to the failure. AOC has no way of telling what mail was received or from whom. We sincerely apologize for this failure of the e-mail backup system. We have been working closely with Microsoft throughout the recovery effort and an investigation is now underway into the root cause of the server crash and the subsequent failure of the strategy that prevents loss of mail."

I do not want you to ever think that your emails or phone calls to the Clerk's office would be ignored. This would NOT have any effect on emails going to County email address, just one directed to *

So please - if you tried to contact us on Wednesday in the time period above, re-send your email - Thank you!

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Friday, 19 July 2024

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