• Arizona
  • Thursday , Feb 1 , 2018
1 minute reading time (228 words)

Monthly Bill Credit Available to EPCOR Customers Impacted by COVID-19

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With many families and individuals still experiencing financial impacts from the COVID-19 pandemic, EPCOR USA (EPCOR) has extended its program to help Arizona customers with monthly bill credits into 2021.

The COVID-19 bill credit program was set up in 2020 for residential customers who have been hospitalized or lost employment due to the pandemic. These customers can receive a $10 discount on monthly water and/or wastewater bills, and those who receive both water and wastewater service from EPCOR can receive discounts for both services for a total discount of $20 per month.

The program is available in all of EPCOR's Arizona service districts, including the newly-acquired San Tan water and wastewater districts.

EPCOR's Director of Customer Operations, Sarah Skaggs, said, "We recognize that recovering from the pandemic is a marathon, not a sprint. Our COVID relief program is easy to access and we're here every day to walk through the process by phone. We encourage anyone who needs a little extra help to get in touch with us."

EPCOR also has payment plans and a low-income discount for customers who may not qualify for the COVID-19 relief program but are having trouble paying their bills – as well as bill discounts for disabled veterans and deployed military members. Customers can learn more about these options by contacting EPCOR at 1-800-383-0834 or visiting EPCOR's customer assistance page on epcor.com.
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