These imposters, according to Yolanda France, director of Residential Customer Services, call SRP customers and ask for a payment so the customers can avoid having their power disconnected.
“SRP customer service representatives do not call our customers and ask for credit card numbers or personal information,” said France. “If you have any doubt about whether a phone call is legitimate, you can contact SRP Customer Services at (602) 236-8888.”
The fraudulent calls, which were first reported on Aug. 31, are being made to both English- and Spanish-speaking customers. SRP has reported the activity to the Federal Trade Commission (FTC).
To avoid becoming a victim of these scams, France urges SRP customers to:
- Not give your credit or debit card number or other personal information to any caller or visitor without knowing their true identity.
- Call SRP at (602) 236-8888 for accurate information about their electric account, program information or to confirm SRP employee identification.
- Contact local law enforcement or the FTC at 1-877-382-4357, reference number 401625543, if they are a victim of this fraudulent activity or receive a similar call from a scam artist.