Using the concepts from Patrick Lencioni’s The 5 Dysfunctions of a Team as a jumping off point, the teams worked their way through training modules including how to overcome: an absence of trust, a fear of conflict, a lack of commitment, an avoidance of accountability and inattention to group results. Many in-house designed original materials and exercises accompanied this basic training.
Team Alpha is a group of eight (8) individuals – including Roche – who make up the senior managerial tier of Directors. Team Bravo consists of nine (9) department Supervisors. With his background in the U.S. Navy, former Tactical Air Controller Roche knows first-hand what a cohesive team can do, and was anxious to bring this concept to his large staff at the COSC. “Team Alpha spent months working on functional skills like the processing of healthy conflict, personal accountability and commitment. Now they are ready to move forward in conjunction with Bravo,” said Roche.
Co-facilitator of the initial training along with Roche is Lynn Hurley, who holds a Master’s Degree in Clinical Psychology and is a seasoned educator at both college level and for corporate clients. “Talented people need the right tools to succeed, and the Clerk’s vision is one of a highly trained staff focused on group goals,” she said.
Teams Alpha and Bravo are empowered to innovate and change. They are also charged with identifying and streamlining processes that are cumbersome, cost-ineffective and/or wasteful.
Roche puts his resources where his values are. “I believe in the ability of my staff and that’s why we’re pursuing CLIA (Court Leadership Institute of Arizona) certification, and Lean Six training throughout 2012,” he continued. “As the culture within the COSC will change – as we all have the same goal and vernacular to describe that goal - the benefits will begin to cascade and overlap,” Roche predicts.
The Office of the Clerk of the Superior Court is committed to providing quality customer service, ensuring the integrity and access to court records by supporting the Judicial process through efficient Records Management, Financial Administration and Jury Service.
The Florence office of the Clerk of the Superior Court is located at 971 N. Jason Lopez Circle in the Pinal County Justice Complex, Building A. It is open to serve the public on weekdays from 8 a.m. until 5 p.m. Satellite offices are located in Apache Junction and Casa Grande, with a location in Mammoth planned to be reopened soon. The office of the COSC can be reached at 520-866-5300. To learn more about the Office of the Clerk of the Superior Court in Pinal County, please visit http://pinalcountyaz.gov/Departments/JudicialBranch/ClerkoftheSuperiorCourt/Pages/AboutUs.aspx
Team Alpha:
Front Row (left to right): Norma Cruz, Odette Apodaca, Dyane Ceal
Back Row (left to right): Clerk Chad A. Roche, Steve Vilhauer, Thom Watson, Lynn Hurley, SaraBeth Wesley
Team Bravo:
Front Row (left to right): Mary Borelli, Anna Valenzuela, Dana Crawford, Elaine DeBow
Back Row (left to right): Art Lopez, Cathy Montijo, Amanda Stanford, Lisa Porter, Elsa Montiel
