Business Directory

Arizona News

Don't delay in notifying billers with updated card info

Banks often replace credit and debit cards for their members for security reasons and you need to take immediate action when they do.

As soon as you get your new card, you need to update all your auto billers - like your gym, streaming video services like Netflix, and most importantly, your car insurance. If insurers don't get paid because your old card is invalid, you could be canceled quicker than you think.

Abilene Vickers was making monthly automatic payments to Nationwide for her car insurance premium, then her bank issued her a new card and account number.

"I should have actually given the company a call and updated my card with them to make sure the payments would continue," Vickers said.

But she forgot to call Nationwide. She says they notified her the old card wasn't accepted and they would send her a bill. A week later something did come in the mail. It was a letter canceling her coverage for non-payment. Vickers says she never got any notice from Nationwide that her policy might be canceled.

"I was literally shocked. I was hoping to be able to have some sort of leeway," Vickers said.

She made a payment to reinstate the policy but says she decided to switch to another insurer that same day. Weeks later, Vickers says Nationwide hadn't refunded any of her payment and claimed her policy was still "under review."

"And I told her I didn't need a review, I had canceled it, December 10, that was it, there's no review about it," Vickers said.

Nationwide finally canceled her policy but Vickers says they refuse to issue a refund or a proper accounting for her missed payment. She's learned the importance of updating her card information immediately.

"Ask your bank, who is it that has the automatic drafts with my card, give me the list of them, that way I can call them and make sure that everybody gets updated," Vickers said.

Two key points: One, if you make a payment, then change your mind and don't want to reinstate (as Vickers did), insurers will still process your payment and your cancellation could take awhile. Second, they may also ask you to show proof of coverage with another insurer before they will cancel your policy.

But the real issue with this case was a consumer being canceled in the first place. Don't let that happen. Update your card information the same day you receive a new one.

After CBS 5 News contacted Nationwide, the company issued Vickers a fair refund. Our thanks to them for settling this matter once we brought it to their attention.

Copyright 2017 KPHO (KPHO Broadcasting Corporation). All rights reserved.

Have You Read This?

License plate covers now illegal in Arizona License plate covers now illegal in Arizona
Got one of those plastic covers or films over your license plate? Be prepared to get out your...

Jobseekers personal information stolen during hackJobseekers personal information stolen during hack
Hackers may have stolen personal information from people who used a job search database used by Arizona and nine other states. The Arizona Department...
Explosives experts training in Pinal Air ParkExplosives experts training in Pinal Air Park
One of the largest bomb squad exercises is happening right now in Arizona. The Bureau of Alcohol, Tobacco, Firearms and Explosives is partnering with...

  • Events

  • Classifieds

30 Mar 2017
08:30am - 09:30am
Wildflower Hike
30 Mar 2017
02:00pm - 06:00pm
Teacher Job Fair
31 Mar 2017
07:00am - 11:00am
Blood Drive
31 Mar 2017
09:00am - 10:00am
Homeschool - Rocks and Minerals
31 Mar 2017
05:30pm - 09:00pm
Queen Creek Feastival
01 Apr 2017
08:00am - 10:00am
MTB 101 – Beginner Mountain Bike Clinic / Ride
01 Apr 2017
09:00am - 10:30am
Mountain Biking 101
  • Jobs

    Are you hiring?  Post your job listing here in the jobs section.

  • For Rent

    If you are an individual who would like to rent/lease out your home, you may post your rental property here.  

  • Lost & Found

    Did you find something like a pet or a set of keys?  Maybe you misplaced your purse or cellphone.  Post your ad in the classifieds.

  • For Sale

    Post your personal items for sale in the classifieds.

  • For Free

    Giving away items?  Post your give away items in the classifieds.

Like what you see?


Hit the buttons below to follow us, you won't regret it...